Indeed, the next minor update release of Acrobat corrected the problem.īut I was still left with all the stress, and the international mobile phone charges on my bill. Weeks later, Adobe contacted me and I worked with a developer to locate and fix the problem.
I managed to activate the product and continued working. An international call from my German mobile phone on international roaming rates in the UK.
phone activation number, also did not work, but I managed to call the Adobe phone activation office in Australia. 5 am, so the phone activation in the UK was not working yet. Cheap hotel room, no internet connection. I generated a new PDF and opened it in Acrobat in order to merge the PDF with some older content, add slide transitions etc.Īcrobat started and… told me that my system hardware has changed and I need to re-activate. The presentation was in PDF format, and I edited it in InDesign.
I was supposed to make a presentation around 9 am, so I got up at 5 am to polish my presentation, make some last changes and rehearse. I once packed my laptop and flew to a meeting in the UK (I live in Germany), of course having disconnected the drive. Same happened when I disconnected the drive. Whenever I connected an external Firewire drive, Acrobat prompted me to activate, because “substantial hardware components have changed”. Reminds me of my experience with Adobe Acrobat 7.
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